At Florist Wandsworth, we pride ourselves on providing only the freshest flowers to our valued customers throughout Wandsworth, both households and local businesses. Every order comes with our commitment to quality, ensuring your floral arrangement arrives fresh, beautiful, and exactly as promised. We stand out as a trusted local Wandsworth florist, and your satisfaction is always our top priority.
Upon delivery, please inspect your flowers immediately. If your flowers arrive damaged, wilted, or not as described, we are here to help. To process a claim for damaged-on-arrival flowers, please contact us within 24 hours of receiving your order. We kindly request photographic evidence of the issue to help us quickly assess the situation and ensure a speedy resolution. Our team will review your claim and get back to you promptly.
We guarantee our flowers will remain fresh for a minimum of five days from delivery if the care instructions provided are followed. If you experience an issue with the freshness of your flowers within this timeframe, please reach out to us promptly. We are committed to upholding our fresh flowers guarantee and will always work to resolve any concerns.
If your order does not meet our strict freshness standards, or if your bouquet arrives damaged or incorrect, you are entitled to a replacement or a full refund. Where possible, we prefer to send a replacement bouquet to resolve the issue, ensuring you receive the floral experience you expected. However, if this solution is not suitable, we are happy to process a full refund. Our only request is that you let us know of any problems within 24-48 hours of delivery so we can act swiftly to put things right.
If you have any concerns or are dissatisfied with any aspect of your Florist Wandsworth experience, we encourage you to raise a complaint. Please reach out to us with as much detail as possible about your order and the issue you have encountered. Our management team takes all feedback seriously and will investigate your complaint thoroughly. We aim to acknowledge all complaints within 24 hours and seek a fair resolution as quickly as possible, usually within three to five working days. Your trust in our Wandsworth-based florist is extremely important to us, and every complaint is an opportunity for us to improve our service.
Florist Wandsworth is proud to serve as a reliable local florist for the Wandsworth community, delivering fresh flowers daily to homes and businesses alike. We guarantee the freshness and quality of our flowers, and our dedicated team always strives to exceed your expectations. Thank you for choosing us as your Wandsworth florist. Should you have any questions or concerns about our returns, refunds, or complaints procedure, please do not hesitate to get in touch. Your satisfaction is always assured with Florist Wandsworth.
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